Support

Last updated: March 1, 2026

Canopi is currently in Alpha. We are building in public and appreciate your patience and feedback.

Contact

For help, questions, or bug reports: Email: info@canopi.live

When reporting an issue, please include:

• The URL where the issue occurred

• Steps to reproduce the issue

• Your browser version (Chromium-based)

• Screenshots or screen recordings if possible

We do not currently guarantee response times, but we aim to respond as quickly as possible during Alpha.

Quick Help

Installing Canopi

• Install the extension from the Chrome Web Store (Chromium-based browsers supported).

• Sign in using Google.

• Open the side panel from the toolbar or Chrome side panel menu.

Sign-in Issues

• Make sure pop-ups are enabled for Google authentication.

• Try signing out and back in.

• Restart your browser.

Notifications Not Working

• Check Chrome notification permissions.

• Confirm notifications are enabled in Canopi settings.

Presence and Visibility

• You control whether you appear visible on a page.

• Live cursor sharing must be explicitly enabled.

• If you do not appear visible, check the Visibility tab.

Troubleshooting Checklist

• Update to the latest Chromium-based browser version.

• Confirm extension permissions are enabled.

• Disable conflicting extensions.

• Restart browser.

• Reinstall Canopi if necessary.

Known Limitations (Alpha)

• Chromium-based browsers only.

• Not supported in Incognito mode.

• Not supported on localhost.

• Works on standard webpages and PDFs.

Moderation and Safety

Communities are governed by community-defined norms and AI-assisted moderation. If you encounter harmful or abusive behavior, email info@canopi.live with relevant details.